Should your package be damaged in transit you need to let us know within 24 hours. Please supply photos of the damaged packaging.
If you are unhappy with the work that has been carried out you must contact us within 48 hours of receipt by email including photos of the areas of concern.
If we are found to be at fault we will endeavour to repair and/or alter the Item to your satisfaction at our cost. In all circumstances, this will be the first course of action. Where the item has to be returned to us for this purpose, we will reimburse your costs of dispatch with evidence of a valid receipt/invoice.
Returns are made at your expense, although we may waive this responsibility in certain circumstances.
If you have any questions, please contact: firstname.lastname@example.org
Any claim settled will be on the condition that it is accepted by the customer as full and final settlement.