FAQs

If you do not see your question below, send us an email with your enquiry and we will get back to you as soon as possible.

  • question_answerARE YOU INSURED?
    Your bag is fully insured during its treatment at The Handbag Spa against loss or damage. Our couriers are all fully insured and our Agents and Drop Off Points have insurance whilst your handbag is with them. Please see our Terms & Conditions for further information.
  • question_answerWHAT IS YOUR GUARANTEE?
    The processes on your handbag are all carried out to the highest level, using the appropriate professional products. After your bag has been returned to you we will recommend the correct ongoing care products. In the unlikely event that there is a problem with your bag after treatment we will happily take the bag back in for assessment within the first 12 months. If at any time The Handbag Spa feel that the incorrect care of the bag has led to any subsequent problems we reserve the right to charge for extra work involved.
  • question_answerDO YOU WORK ON ITEMS OTHER THAN HANDBAGS?
    Yup! We clean and repair all manner of leather and fabric items, including: purses, wallets, pochettes, cosmetic bags, shoes, leather jackets, leather trousers and leather skirts to name a few. Contact the team for more information.
  • question_answerHOW LONG DO THE SPA SERVICES TAKE?

    The turnaround time varies depending on the chosen treatments. We’re currently working on an estimated 2-8 weeks basis.

    You will be kept informed via automated emails, as your item works its way through each stage. You can call the office at any point for an update quoting your item number.

  • question_answerWHAT IF I CHOOSE THE WRONG TREATMENT?
    All items sent into The Handbag Spa are reviewed by one of our trained technicians upon arrival. A member of the team will then call you to discuss their recommendations and confirm the work with yourself. If the chosen treatments at this point involve a difference in the price, this will be adjusted.
  • question_answerCAN I SEND IN FOR SPA SERVICES FROM ABROAD?

    Although our HQ is based in the UK, we do clean and restore handbags for EU and international customers too.

    If you would like to ship an item into The Handbag Spa, we ask that you make clear on any customs applicable paperwork that the item is coming into the UK for repair & restoration work only and that it will be shipped back to yourself when complete.

    You can address the parcel to:
    THBS Repairs
    Langdale House
    105b Wetherby Road
    Harrogate
    HG2 7SH

    Where applicable quote ‘IPR Handbag Repairs’ and our THBS EORI number is: GB213149344000

    Unfortunately, The Handbag Spa cannot be held responsible for any customs paperwork which has been filled out incorrectly and items which are therefore held up in customs. Feel free to contact the team for further advice.

    It is also important to include a cover letter with your contact name, number, email and a suitable return address inside the package. If you would like an estimate before sending your item in, you can email photos across to our technical department on info@thehandbagspa.com

    Although our HQ is based in the UK, we do clean and restore handbags for EU and international customers too.

    At this time, we don’t offer a courier collection service outside of mainland UK, so we recommend sending in items yourself via a courier of your choosing.

  • question_answerGENERAL PACKING TIPS
    • We recommend that you package your item up securely in a box, which fits your item comfortably.
    • Use bubble wrap or tissue paper to cover your item and help to ensure minimum movement during transportation.
    • It is not necessary to include dust covers.
    • When sending in, we ask that you clearly write our company name and address on the outside. Which is as follows:
    • THBS Repairs
      Langdale House
      105b Wetherby Road
      Harrogate
      HG2 7SH

    • We ask that you include a cover letter detailing your contact name, number, email and a suitable return address inside.
    • You can book our UK Mainland courier service by emailing your collection address details, along with a contact name, number and a suitable collection day (Monday to Friday) to: admin@thehandbagspa.com. Click here to to find out more on sending directly into the Spa. Charges apply.

  • question_answerCAN I PURCHASE PRODUCTS FROM ABROAD?

    Yup, we do sell and ship products internationally and do so on a daily basis!

  • question_answerPAYMENT METHODS

    You can pay for The Handbag Spa services and products online using our checkout service or over the phone. We can also send secure Paylinks via WorldPay for online payments.

    No payment is due to our agents when dropping your item into one of our official drop off points. All payments for our spa services are paid directly to The Handbag Spa.

    Please note, no payment is due to directly to the DPD courier who collects or delivers your item as booked through The Handbag Spa.