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Website

Welcome

Welcome to the The Handbag Spa website (hereinafter referred to as the "Site"). We ask you to take the time to read these terms and conditions carefully. Unless stated otherwise herein, the relationship between The Handbag Spa and its users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.

The Handbag Spa may from time to time amend the Terms and Conditions by posting such changes on the Site. Use by you after such changes have been posted shall constitute acceptance of such changed terms.

For the meaning of the definitions used in these Terms and Conditions, please refer to section 19.

Identification

THBS Repairs Ltd trades as The Handbag Spa (company number 9195289 ) and is the seller of the products displayed on the Site.

THBS Repairs Ltd has its registered office at:
Langdale House
105b Wetherby Road
Harrogate
HG2 7SH

The Handbag Spa place of business address:
Langdale House
105b Wetherby Road
Harrogate
HG2 7SH

Tel: +44 1423 888709
Email: info@thehandbagspa.com

Accuracy of Content

The Handbag Spa uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. Changes are periodically made to the information on the Site without notice to you. The Handbag Spa reserves the right to change the Site at any time, at its discretion. The Handbag Spa does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. The Handbag Spa shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

Please note, however, that all product descriptions and images are for display purposes only and do not represent the finished product.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Prices

The price of the services you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed by e-mail. All prices are in £, inclusive of VAT and forwarding charges.

If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your account.

Online Ordering - Services

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

  • Select your service
  • Choose your delivery method
  • Enter your address
  • Enter your billing address together with the payment information
  • You will be asked to accept the Terms and Conditions.
  • Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges
  • After submitting your order, we will send you an e-mail confirming receipt of your order
  • After your order has been submitted you will be contacted to arrange the pickup of your item within 1 working day
  • Once received by The Handbag Spa your item will be assessed and you will be contacted to confirm your treatment package
  • We reserve the right to cancel your order for any reason

    Online Orders - Products

    Orders for products can be cancelled up to 14 days and returned to us for a full refund If an order is cancelled goods must be returned to us in a re sellable condition The cost of return postage is covered by the customer

    Payment

    The Handbag Spa accepts payments by a valid UK credit card; debit card; PayPal account or The Handbag Spa gift voucher. Payment must be made in £. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.

    Sale Contract

    The Handbag Spa reserves the right to refuse an order, wholly or partially

    Delivery

    We will use all reasonable efforts to deliver our services within the timescales indicated on the individual order confirmation to the User.
    Such timescales are not guaranteed delivery times and should not be relied upon.
    Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.

    We only ship via a professional courier (Interlink) . We always require someone to sign off for delivery.

    You accept that a delivery is signed-off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over.

    If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date. There may be an additional charge for this.

    Indemnity

    You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

    Warranty

    The Handbag Spa offers an additional 6 month warranty on all items except consumables. This warranty covers faults only and does not cover damage caused in use by the customer or wear-and-tear.
    Faults will be repaired, if possible, by our Technicians.
    Where services have been identified as faulty within 14 days of receipt by you, The Handbag Spa will repair free of charge.
    Where goods have been identified as damaged after 14 days of receipt by you, you may receive a free repair or partial refund. The amount of the partial refund will be proportionate to the length of time the goods have been in your possession and be on a scale of 50% - 75%. This does not affect your statutory rights as a consumer.

    Questions, Complaints, Comments or Service Contact

    If you have any questions, or if you have technical problems in accessing information on our Site, please contact: info@thehandbagspa.com

    Use Limitations and Intellectual Property Rights

    All brand names, product names and titles used on the Site are trademarks or trade names of The Handbag Spa or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders' rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of The Handbag Spa or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain The Handbag Spa’s prior written consent.

    The Handbag Spa grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Handbag Spa. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Handbag Spa. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Handbag Spa and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing The Handbag Spa’s name or trademarks without the express written consent of The Handbag Spa. Any unauthorized use terminates the permission or license granted by The Handbag Spa. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Handbag Spa so long as the link does not portray The Handbag Spa, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use the The Handbag Spa logo or other proprietary graphic or trademark as part of the link without express written permission.

    thehandbagspa.com; The Handbag Spa; and other marks indicated on our site are registered trademarks of The Handbag Spa or its subsidiaries, in the UK and other countries. thehandbagspa.com; The Handbag Spa; and other The Handbag Spa graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of The Handbag Spa or its subsidiaries. The Handbag Spa's trademarks and associated images may not be used in connection with any product or service that is not The Handbag Spa’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Handbag Spa. All other trademarks not owned by The Handbag Spa or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Handbag Spa or its subsidiaries.

    Use of Information

    In the event you provide to The Handbag Spa or post any material, information, suggestions or comments on or through the Site about the Site, the way in which The Handbag Spa conducts its business, or the operation of the Site, The Handbag Spa reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to The Handbag Spa a non-exclusive, perpetual, worldwide, royalty free license to utilize and publish such information and material, in whole or in part. However, use by The Handbag Spa of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site's Privacy Policy , discussed below.

    Privacy Policy

    We do not store credit card details nor do we share financial details with any 3rd parties

    We may contact you using details you have supplied to us to ask about the service you have recieved from The Handbag Spa or are recieving at The Handbag Spa.

    Definitions

    Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:

    • Terms and Conditions: these terms and conditions and all its additions or updates
    • Personal information: the details provided by you
    • The Handbag Spa/We/Us: The Handbag Spa, a trading name of THBS Repairs Ltd – a limited liability company (company number 9195289) having its registered office at Langdale House 105b Wetherby Road Harrogate HG2 7SH
    • You: the customer
    • Affiliates/Agents: any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with The Handbag Spa which compensates the affiliate for transactions resulting from business directed to The Handbag Spa website by the affiliate
    • Order: the result of the ordering process as described in article 4 of the Terms and Conditions
    • User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order.
    • Shipping Notification E-mail: electronic notification containing details of shipping means and timings.
    • Site: a collection of webpages grouped together under the address of thehandbagspa.com

    • Governing law

      Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of England and the English courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.

      If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.

      Entire Agreement

      These Terms and Conditions supersede all prior terms applied with the User. For any questions, remarks or technical issues with respect to this Site, please contact us. These terms and conditions were last updated on 1st July 2016.

      Services

      Introduction

      These Conditions explain the rights, obligations and responsibilities of both The Handbag Spa and you, the Customer, in relation to the Services to be provided by The Handbag Spa The Handbag Spa undertakes to exercise the utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. However, The Handbag Spa cannot assume responsibility for inherent weakness of, or defects or stains that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, nubuck and leather

      GENERAL

      1. Our Services

      The Handbag Spa reserves the right to refuse services to any customer or reject any item

      CLEANING

      We use a highly specialist cleaning system which is unique to The Handbag Spa, however this does not guarantee to remove all stains, defects and faults which were previously camouflaged in manufacture and may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or other techniques employed by the manufacturer

      All items are therefore only accepted by us for work at your own risk.

      With age, leather and suede handbags can become worn and discoloured. Dirt on the item can sometimes hide this wear & tear which can be exposed during the cleaning process. If this happens you will be notified and offered an upgrade to your service to restore the colour to these areas where possible. It is not our cleaning process that has caused this damage and so we will not be liable for it

      Dirt can also be mistaken for shine, which in the cleaning process will be removed. The Handbag Spa are not responsible for loss of shine during the cleaning process

      The basic price of cleaning does not include the removal of heavy or ingrained stains

      STAIN REMOVAL

      We cannot guarantee the removal of all stains Linings that are heavily soiled may be particularly difficult to clean satisfactorily The basic price of cleaning does not include the removal of heavy or ingrained stains If a stain cannot be removed on a leather item we will endeavour to cover the stain with the appropriate colour. This process cannot be done on suede, nubuck, canvas or fabric.

      This service is not included within the price of cleaning.

      Suede/Nubuck - some types of stains may not be removable and stains already present may become more obvious with cleaning. Because of the nature of the material, significant improvements are not always possible. In some cases colours can become faded with cleaning, and any embossed print can be affected.

      RESTORATION WORK

      During the Colour Restoration process, we cannot guarantee that any contrast coloured stitching will remain untouched.

      The more work that is required to restore your item the more processes and products will be required. This may in certain circumstances slightly alter the way your bag feels. At all times we will endeavour to keep the item to as near to the original as possible.

      2. Timescales

      Our estimated service turnaround time is 2 - 8 weeks depending on what services have been requested.

      The Handbag Spa, however cannot be held responsible for delays to the service caused by unforeseen circumstances or additional requirements.

      3. Pricing & Payment

      All payments are handled by The Handbag Spa
      Once received by The Handbag Spa your bag will be assessed and the work required confirmed.
      If you have already had an estimate for the work we reserve the right to suggest other services if the wrong treatments have been requested.
      All work will be agreed with the customer prior to any work taking place.
      You will be contacted for payment for the work prior to treatments being carried out.
      All items must be fully paid before the item is dispatched back.
      Our system notes a record of emails sent and/or telephone messages left and this will be deemed evidence of contact with you.
      Where an item has not been paid for within 30 days we reserve the right to charge additional fees for storage of your item.
      We do not store credit card details nor do we share financial details with any 3rd parties

      4. Liability

      We will cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances beyond our control.

      You are insured up to the full item value or depreciated value minus the cost of any services provided.

      Items in our care are;
      Any Item currently having our services carried out, or waiting for our services to be carried out.
      Any Item in transit with our Courier.
      Any item waiting for payment.

      5. Exclusions to Liability

      The Handbag Spa are a cleaning repair & restoration service and any Items that are sent to us are in a damaged and/or devalued state.

      We cannot be held liable for:
      Any damage to, or defect in, an item which we have not been contracted to work on (this includes hardware).
      Delays or failures which are due to any cause beyond our reasonable control.
      Failed repairs due to inherent problems within the material or structure of the item - please note that charges may still apply for any work already completed.
      ‘Loss of value’ against manufacturer original models after the service has been carried-out Any damage which is not related to or caused by our services.
      The Handbag Spa use industry standard techniques and professional materials, we do not warrant use of, or employment of, manufacturer original materials or processes. Where original materials are not available, parts and colours will be matched as closely as possible to the original – or to the agreed specification (such as colour matched to a particular part of the Item).
      The Handbag Spa cannot be held liable for the loss or damage of any accessories, such as dust bags, locks, credit cards etc. that are not noted on our system during the booking in procedure If an item is repaired to a reasonably satisfactory standard no liability will be accepted for depreciation in value.
      If any service recommended to you by The Handbag Spa is rejected, The Handbag Spa cannot be held responsible for the outcome of any work carried out that does not meet the customer's expectations The Handbag Spa will not pay compensation for anything that falls outside the work we provide.

      6. Guarantee

      We guarantee our labour and materials for a period of 6 months after work has been completed providing that the item has been maintained using the recommended ‘The Handbag Spa’ products which will be offered to you on completion of your bag.

      Hardware repairs and stitching are guaranteed only under normal use .

      If The Handbag Spa feel that at any time the item has been misused within this period the guarantee will be null and void.

      7. Complaints

      You must notify us of any problem or complaint you have with the workmanship on the Item(s) within seven days of you receiving or collecting the Item(s)

      If you notice a mark, stain or blemish that is on the Item you must notify us of this within 24 hours of receiving or collecting the Item ( as above)

      Where there is a dispute over any work carried-out, the record on our Handbag Management System is taken as the final order for the work

      We cannot accept returns or requests for refunds on the basis of the customer’s change of heart We cannot accept returns or requests for refunds where a change to an order had been requested and that change could not be fulfilled

      We will not be liable for any damage to - or deterioration of/in - the item resulting from use or application of inappropriate products or inappropriate use/misuse of the Item following delivery of the order

      If we are found to be at fault we will endeavour to repair and/or alter the Item to your satisfaction at our cost. In all circumstances this will be the first course of action. Where the item has to be returned to us for this purpose, we will reimburse your costs of dispatch with evidence of a valid receipt/invoice.

      If the fault is through misuse or customer liability any work to rectify the fault will be at your own cost.

      Any claim settled will be on the condition that it is accepted by the customer as full and final settlement.

      The Handbag Spa keep photographic records of all work before and after the work has been carried out.

      USING A DROP OFF POINT/AGENT

      1. Dropping off your item

      You will be given a receipt for your item(s) when you visit one of our agents (Drop off points).
      Your signed receipt will confirm your acceptance of our Terms and Conditions.
      If your bag is received without a signed receipt you will be asked for confirmation of acceptance when your handbag is booked in at The Handbag Spa.
      The agent is responsible for your bag until it has been collected by our couriers
      Items booked in with one of our agents will be collected and delivered free of charge to the nominated drop off point
      When we have finished the work on your Item(s) we will contact you to notify you of return delivery to the agent
      If you request delivery to another location there will be a standard delivery charge of £15.00 for this service

      2. Pricing & Payment

      Payments are handled by The Handbag Spa and not the Drop off Point.
      Once received by The Handbag Spa your bag will be assessed and the work required confirmed If you have already had an estimate for the work we reserve the right to suggest other services if the wrong treatments have been requested.
      All work will be agreed with the customer prior to any work taking place.
      You will be contacted for payment for the work prior to treatments being carried out. All items must be fully paid before the item is dispatched back to the drop off point. Our system notes a record of emails sent and/or telephone messages left and this will be deemed evidence of contact with you.
      Where an item has not been paid for within 30 days we reserve the right to charge additional fees for storage of your item.

      3. LIABILITY

      Whilst your item is in the care of one of our Drop off Points the Drop off Point will be liable for any loss or damage to your bag.

      Once your item has been collected by one of our couriers and is in our care you are insured up to the full item value or depreciated value minus the cost of any services provided.

      This will cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances beyond our control.

      Items in our care are;
      Any Item currently having our services carried out, or waiting for our services to be carried out.
      Any Item in transit with our Courier.
      Any item waiting for payment

      TERMS & CONDITIONS

      We reserve the right to make changes to our terms & conditions at any stage without prior notice

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